The fastest way to reach us
Open fliklist, tap the account icon in the top-right, then Send feedback, and use the built-in form. Pick Something's broken or I have an idea and describe what happened. There is no email box to fill in: the form attaches your account's email address, your fliklist version and your OS version automatically, so we can write back and you don't have to look anything up.
Prefer email? Write to developer@lucidstudios.io. That is also the address to use if you cannot get into fliklist at all.
What to include in a report
The more of this you can give us, the faster it gets fixed:
- What happened, and what you expected to happen instead.
- The steps that led to it — what you tapped, in order.
- Where in fliklist it happened: the deck, the home feed, the partners screen, tonight's pick, history, or Settings.
- Which one you were using — the iPhone app, the Android app, or the website in a browser. The form attaches your fliklist version and your OS version for you — on an iPhone, an Android phone, a Mac or a Windows PC that is all it sends, never your model, so please type that one in.
- Whether it involves a partner, and whether they saw it too. Anything about matches, invitations or the shared list takes two people to reproduce.
- Whether you were online at the time. Some things behave differently on a bad connection, and that is usually the clue.
- Whether it happens every time or only occasionally.
A screenshot or a short screen recording is welcome by email. Please don't send anything you would rather keep private — see the privacy policy for where feedback goes and who holds it.
Before you write
- Your invitation never arrived? Ask them to check their spam folder first. Invitations expire after seven days — you can cancel and send a fresh one from the partners screen.
- Matched on nothing yet? A match needs you and your partner to have said yes to the same title, so it only appears once you have both swiped past it.
- Seeing films you can't watch, or not seeing ones you can? Settings › Streaming services controls which services the deck draws from.
- No notifications? Check they are on in fliklist's Settings and allowed for fliklist in your phone's or browser's own settings — either one being off is enough to stop them.
- Signed out unexpectedly? Sessions last 90 days from your last visit. Signing in again is safe and loses nothing.
- Forgotten your password? There is no self-service reset yet — email us and we will sort it out.
Deleting your account
Settings › Delete account removes your account and everything in it, immediately and permanently. Your partner keeps their own swipes and sees themselves as unpaired. If you would rather we did it for you, email developer@lucidstudios.io.
Response time
fliklist is made by one person, so replies are not instant — but every report is read, and every one of them arrives with an address we can answer.